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Frequently Asked Questions

You have questions, we have answers. If you cannot find the answer to your question below please contact us.

Arrow What happens when I ship my car?
When you ship your car with us, you have given us a date that your car will be available for shipping. Our dispatchers will then work to assign your automobile to the first available truck that can pick it up after it is ready for shipment. We will then advise both the pickup and delivery points of contact that you have provided to us with the estimated pickup and delivery dates. The driver will then contact you or your appointed representatives at origin and destination to further advise you on his estimated time of arrival at your location and also to coordinate a safe and legal loading or unloading location at or near your location. At the time of pick up, the driver will complete a joint inspection with you of your auto, and this will also be performed at time of delivery. This is done in order to ensure that your car has arrived safely and without transport damages. A copy of this inspection will be provided at time of pickup and at time of delivery.
Arrow What forms of payment are accepted?
There are three ways in which payment can be made. You can pay the driver upon pickup via cash, cashiers check or money order, you can pay the driver upon delivery via cash, cashiers check or money order, or you can pay for the full amount using PayPal electronic invoicing using a credit card or checking account. We do not require a deposit, and payment is not due until a carrier has been arranged in the case of the electronic invoicing.
ArrowIf I cancel my order, will I receive a refund?
As long as a truck has not been assigned to your vehicle and is not in route to you, there will not be a cancellation fee. If you cancel the move once your vehicle has been dispatched to a driver for pick up, there will be a $100 cancellation fee. If full payment has been made via credit card, you will be reimbursed fully less the $100 plus a 5% processing fee of the total amount being refunded. If a driver is on his way to picking up your vehicle, there will be a $250 dry run charge due to the driver upon arrival via cash.
Arrow How many days in advance do I need to make arrangements for transportation of my vehicle?
It is our recommendation that you book your orders at least 7 to 10 days in advance, however, if you need to move your car immediately, we will work with you on an individual basis to accommodate your needs.
Arrow How long does it take to have my vehicle picked up and delivered to the final destination?
The location of the vehicle and the final destination determines the estimated pickup and delivery times. Because distance, origin and destination are important factors when determining an approximate time frame, when we provide you with a price quote, we can then provide you with an estimated time frame needed for pickup and delivery.
Arrow Are shipments ever delayed?
Every effort is made to ensure your vehicle is picked up and delivered on the estimated dates, however, there are circumstances that can cause delays such as a truck breaking down and bad weather. You can be assured that if this does occur, the driver will make every effort to pick up and or deliver the vehicle as soon as possible when he is able to start transporting the vehicle safely again after the delay.
Arrow Can I ship personal items in my vehicle?
Auto carriers are not licensed to carry household goods or personal items, therefore it is not recommended to have items of that nature in your vehicle. Factory issued equipment and aftermarket items permanently installed are allowed to be left with the vehicle and will be noted accordingly on the truck bill of lading. If you do leave items in the trunk of your vehicle such as pillows, blankets, etc., the carrier will not accept any liability in case of loss or damage. Therefore, it is not recommended to leave anything in your vehicle other than standard factory issued equipment and accessories.
Arrow Is my vehicle insured during shipment?
Yes, your vehicle is insured by the carrier from the time it is picked up until the time it is delivered by cargo liability insurance, which has a zero deductible to you, the customer, in the event that transport damage occurs. If there is damage to your vehicle, it must be noted on the bill of lading before signing for the delivery of the vehicle, as this is what is used to file a claim. Cargo liability insurance, however, does not cover acts of God such as hail, tornadoes, hurricanes, etc. and therefore it is recommended that you maintain coverage on your vehicle that would cover damage that occurs due to an act of God.
Arrow Will my vehicle be transported in an open or enclosed carrier?
In most circumstances, your car will be transported on an open 8 to 10 car carrier, which is the same type of carrier used for delivering manufacturer's new cars. Enclosed carriers are also utilized, particularly for high cost luxury vehicles, however enclosed carriers do demand a higher transport rate.
Arrow Can you transport my vehicle if it is not in a running/operational condition?
A non-operational vehicle can be transported, however, additional charges will apply. In order to provide you with correct information, we will need to know the true condition of the vehicle. For example, it is important that a non-operational vehicle rolls forward and in reverse, steers and brakes. Vehicles that do not meet this criteria can still be moved, however, may require special equipment for loading and unloading.
Arrow Will you pick up and deliver my vehicle door to door?
We make every effort possible to provide you with door to door transport service, however, in some circumstances where your vehicle may be located in or needing delivery in a residential area that may not allow commercial trucks either due to weight and size constraints, low hanging trees, or low bridges, we will ask that you coordinate arrangement with the driver to arrange pickup and/or delivery at a nearby parking lot or area convenient for you, that is accessible by the transporter which is safe for the loading or unloading of your vehicle.




Everything went great; the truck driver was extremely pleasant, and we had a smooth transaction.  Thank you so much for all your help!  We will definitely recommend your company to anybody looking for a shipping service, or if & when we are looking to ship again.  Thanks again!!

Sarah C.
Alamosa, CO

Thank you Kim.  I appreciate the professional service.

Gerald P.
Del Mar, CA

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